ACCOUNT AND DATA
Delete your FillPoint account
You can start an account-deletion request here even if you no longer have the FillPoint app installed.
How to request deletion
If you can still sign in, open FillPoint and go to Settings → Delete account and data. You can also request deletion by email:
- Email us from the address used for your FillPoint account.
- Use the subject “Delete my FillPoint account.”
- We may send a verification message before processing the request.
If the button does not open your email app, write to contact@fillpointrv.com from your account email.
Cancel subscription renewal separately
If you have a store subscription, deleting your FillPoint account does not cancel renewal or automatically refund a purchase. Manage renewal in the store where you subscribed. You can send a deletion request while your subscription is active.
Google Play subscriptions · Apple subscriptions
What is deleted
After verification, we delete the account's authentication record, paid-access association, and personal identifiers that are not required for legal, security, or fraud-prevention purposes.
What may remain
Factual location confirmations, categorized problem reports, and accepted location evidence may be retained without the account identifier so FillPoint can preserve map integrity and prevent manipulation. Store billing records are handled by Google Play or Apple under their own retention obligations.
Timing
We aim to complete verified requests within 30 days and will confirm when processing is complete. If a law requires limited information to be retained longer, we will explain that in our response.